| Type | Lesson Title |
|---|---|
| General | |
| Service Quality Model | |
| Understanding Our Service | |
| Understanding Our Customer Deteksi Cara Berfikir | |
| Understanding Our Customer Deteksi Kepribadian Deteksi Kebutuhan | |
| Tips Service Excellence | |
| Customer Complaint Handling Sesi 1 | |
| Customer Complaint Handling Sesi 2 | |
| Service Breakdown | |
| SIMULASI Menjadi CS yang Terbaik | |
| Design Customer Complaint Handling Script based on Customer Brain Modality | |
| Games Customer Complaint Handling | |
| Wrap up & Action Plan After Training |
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